Once a specific animal has been placed on hold, the funds cannot be transferred to another animal/merchandise.Īll live animal purchases are final. Animals over $150 must be fully paid within 30 days of the initial deposit. Animals under $150 must be fully paid within two weeks of the initial deposit. In order to place an animal on hold the customer must provide a 25% nonrefundable deposit. Payment plan options are available on animals over $100. All payment information provided to us is confidential, so rest assure. In case that a payment is being done over the phone, we accept Discover, VISA, Mastercard, and American Express. Another viable payment option is over the phone ordering. It is quick, easy and you’re not required to own a PayPal account. The most secure way to make a payment with a credit/debit card is through PayPal. *Please ensure that the shipping address provided is correct in order to validate this guarantee. International shipments are not a current possibility. Shipping is preferred earlier in the week (Mon-Wed) to insure that a gecko will not be stuck at a hub through the weekend due to unusual circumstances.Īt the moment, shipments can only be made to the 48 continental states. However, more remote areas may have a delay in arrival time. Shipping is offered via Fedex or UPS as Priority Overnight, meaning that the package should arrive by 10:30 AM the following day. We will mutually agree on a shipping date before any animals are shipped to ensure availability and temperatures on both ends. With that being said, we require that there is someone home at the time of arrival and that the temperature is within 40F-85F. We guarantee that our animals will arrive alive and healthy.
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